Order

Order your favorite J.Legacee items in our online shop. Simply add the item to the shopping cart and follow the steps in the checkout.

Do you have any questions about our products or online shop? You will find the answer to most questions at this page. Feel free to contact our support team for any other questions.

Creating an account or not

To order in our online store you do not need to create an account. Feel free to order without registration. Though, we would like to show you the advantages of having one.

  • Order faster! You do not have to fill in your details
  • Easily manage your invoice and delivery addresses
  • Check your order status, returns and history
  • Check and print your invoices

Confirmation mail

Once you have placed an order, it will be confirmed by email. Here you will find all your order details. Can’t find it? Check your spam if you did not receive the confirmation email.

When your order has been shipped you will receive an email with the track-and-trace code. This email shows you how you can track your parcel.

Change of existing order

We understand you want to receive your order fast. For this reason we process your order as soon as possible. If you want to make any changes to your existing order, it is important to contact us immediately. Perhaps we can still change your order before it has been shipped.

If this is not the case, do not worry. You still have your right to return your product.

Countries

At the moment we do not offer shipment to all countries. The reason for this is that we only want to ship to countries when it can match our high service level. We are always looking to expand the number of countries.

These are the countries we currently ship to:

Netherlands Free shipping
Belgium Free shipping
Germany Free shipping
Luxembourg Free shipping
Austria Free shipping
United Kingdom Free shipping
Poland Free shipping
Romania Free shipping
Hungary Free shipping
Slovakia Free shipping
Latvia Free shipping
Czech Republic Free shipping
Lithuania € 1,95
Slovenia € 1,95
Estonia € 1,95
Italy € 4,95
France € 4,95
Bulgaria € 4,95
Spain € 4,95
Sweden € 4,95
Portugal € 4,95
Ireland € 4,95
Greece € 4,95
Denmark € 5,95
Finland € 12,95
Croatia € 12,95

Is your country not listed? Contact us for delivery options.

Size Chart

FITS ONE SIZE BIGGER

EUR CM UK US
36 23.96 3.5 5
37 24.63 4 5.5
38 25.30 5 6.5
39 25.96 5.5 7
40 26.86 6.5 7.5
41 27.53 7.5 8
42 28.20 8 8.5
43 28.86 9 9.5
44 29.53 9.5 10
45 30.19 10.5 11
46 30.86 11 11.5

PAYMENT

We offer several payment options to make sure you can order the way you would like to.

iDeal (NL)

Bancontact/Mister Cash (BE)

Giropay (DE)

Sofort Überweisung (DE)

Credit cards: Visa, Mastercard, American Express

Paypal

AfterPay – Achteraf betalen (Netherlands / Belgium)* 

The standard currency we use is Euro (€).

All payments processed at our website are secured. For payments we work with an authorized payment service provider (PSP). Our PSP checks and collects all payments.

*AfterPay – Achteraf betalen (Netherlands / Belgium)
AfterPay voert voor jlegacee.com het volledige achteraf betaalproces uit. Dit betekent dat je een betaaloverzicht ontvangt van AfterPay. Met de AfterPay App kun je dit betaaloverzicht inzien en betalen, veilig en heel eenvoudig vanaf je smartphone. In de online omgeving Mijn AfterPay kun je jouw betaaloverzichten vanaf je computer of tablet beheren. AfterPay houdt je op de hoogte via pushnotificaties & e-mail wanneer er een betaaloverzicht voor je klaar staat. Ter goedkeuring van je verzoek om achteraf te betalen voert AfterPay een gegevenscontrole uit. AfterPay hanteert een strikt privacybeleid zoals omschreven in zijn privacy statement(NL) of privacy statement(BE). Mocht onverhoopt jouw verzoek tot betaling met AfterPay niet geautoriseerd worden, dan kun je jouw bestelling natuurlijk betalen met een andere betaalmethode. Je kunt voor vragen altijd contact opnemen met AfterPay. Voor meer informatie verwijzen wij je door naar AfterPay(NL) of AfterPay(BE).

Shipping method

All orders will be shipped by DHL.

DHL will only deliver the parcel once at your door. When there is no one home, DHL will try to deliver the parcel next door. If the delivery attempt next door fails, DHL will leave a note and deposit the parcel at the nearest pick-up point where you can collect your parcel.

Delivery time

In the Netherlands, you can expect your parcel within 1-2 working days. For most other countries the standard delivery time is 3-4 working days. All orders have track-and-trace codes which you will receive per email. This way you will always be able to follow your parcel.

RETURNS

We offer you a 30 days of return period!

You have the right to withdraw your order for any reason whatsoever for 30 days, starting at the day your parcel has been delivered.

Of course you may unpack your order to check and fit. Make sure you do not use or damage the items, otherwise we cannot accept your return. Please try to handle the packing carefully as well.

Returning a parcel is your responsibility. We cannot be liable for damaged or lost shipments. Make sure you use the correct return address. We advise to use a track-and-trace method for returning your parcel.

Return address:

J.LEGACEE
ATTN: Returns
Marconilaan 6
6003 DD Weert
The Netherlands

Costs of returning

Returning a parcel is at your own expense. If you return for guarantee or your order was damaged on delivery, we will cover the costs when your request is legitimate.

For any questions, feel free to contact our support team.

CONTACT

T: +31 (0) 495 851 269
Monday - Friday | 9AM – 17PM (GMT+2)
E: service@jlegacee.com